How to Add FAQs to Your Zinn
FAQs (Frequently Asked Questions) are a powerful way to address common questions about your Zinn before Zinnectors even need to ask.
Zinn Digital™ LTD
Last Update 3 months ago
Well-written FAQs can increase your conversions, reduce pre-sales enquiries, and help build trust with potential buyers.
Why Add FAQs?
- Answer common questions before they're asked
- Build trust by showing you've thought about your Zinnectors' needs
- Reduce messages by addressing concerns upfront
- Improve conversions — Zinnectors are more likely to purchase when their questions are answered
- Stand out from other Zinners who don't provide this information
FAQs appear on your Zinn's product page and help Zinnectors make informed purchasing decisions.
Before You Start
Important: FAQs can only be added to a Zinn that has already been saved. If you're creating a new Zinn using the Zinn Creation Wizard, you'll need to save or publish it first before the FAQ feature becomes available.
When creating a new Zinn, you'll see a placeholder message in the Zinn FAQs section:
"Once you save your Zinn for the first time, you'll be able to add FAQs here to help Zinnectors understand your service better."
Simply complete the wizard steps and publish your Zinn — then you can return to add your FAQs.
How to Add FAQs
- Go to your Zinner Dashboard at https://zinnhub.com/zinner-dashboard/
- Find the Zinn you want to add FAQs to and click Edit — this opens the Zinn Creation Wizard with your existing details
- Scroll down to the Zinn FAQs section
- Click the "+ Add FAQ" button
- Enter your Question — This should be something your Zinnectors might ask (e.g., "What file formats do you deliver?")
- Enter your Answer — Provide a clear, helpful response
- Click "Save FAQ"
Your FAQ appears in the list immediately. You can add as many FAQs as you need.
How to Edit an FAQ
Need to update an answer or fix a typo? No problem!
- Find the FAQ you want to edit in the list
- Click the pencil icon (✏️) on the right side
- Make your changes to the question or answer
- Click the tick icon (✓) to save your changes
Your changes are saved instantly.
How to Delete an FAQ
- Find the FAQ you want to remove
- Click the bin icon (🗑️) on the right side
- Confirm when prompted
The FAQ will be permanently removed.
How to Reorder FAQs
You can arrange your FAQs in any order. Put your most important questions at the top!
- Hover over the drag handle (☰) on the left side of any FAQ
- Click and drag the FAQ to its new position
- Release to drop it in place
The new order is saved automatically.
Tips for Great FAQs
Ask the Right Questions
Think about what Zinnectors commonly ask you, or what you'd want to know before purchasing:
- What's included in this Zinn?
- How long does delivery take?
- What information do you need from me to get started?
- Do you offer revisions?
- What file formats do you deliver?
- Can you work with my existing files/brand/project?
- What happens if I'm not satisfied?
- Do you offer ongoing/subscription services?
Write Helpful Answers
- Be clear and specific — avoid vague responses
- Keep answers concise but complete
- Use simple language that anyone can understand
- Include relevant details like file formats, turnaround times, or requirements
- Mention any relevant extras or add-ons they can select
Keep Them Updated
Review your FAQs regularly and update them if:
- You change your delivery process or timeframes
- You notice new common questions coming in via messages
- Your services, pricing, or offerings change
- You add new extras or remove old ones
Example FAQs
Here are some examples to inspire you:
Q: What's included in the basic package?
A: The basic package includes one initial concept, two rounds of revisions, and final delivery in PNG and JPG formats. Source files are available as an add-on.
Q: How long will delivery take?
A: Standard delivery is 3–5 working days. Need it faster? Select the Express Delivery extra for 24–48 hour turnaround.
Q: What do you need from me to get started?
A: After purchasing, you'll be asked to complete a short requirements form. Please provide your brand guidelines (if available), any reference images you like, and a brief description of what you're looking for. The more detail, the better!
Q: Do you offer revisions?
A: Yes! Two rounds of revisions are included in the base price. Additional revisions can be purchased as an extra if needed.
Q: Can I request something custom that isn't listed?
A: Absolutely! Click the "Request Custom Offer" button on this page to describe what you need and your budget. I'll review your request and send you a personalised quote with a direct checkout link.
Need Help?
If you're having trouble with FAQs or have any questions, please contact our support team — we're here to help!