Setting Your Store Policies

As a Zinner, you have the option to set your own store policies to clearly communicate how you handle refunds, customer data, and other important aspects of your service delivery. These are configured in Step 6 of the My Store wizard in your Zinner Dashboard.

How To Set Your Store Policies

1. Go to your Zinner Dashboard


2. Click My Store under the Wizards heading


3. Navigate to Step 6 — Policies


4. Enter your custom policies in the provided fields for Privacy, Terms and Conditions, Shipping, and Returns and Refunds


5. Save your changes — the wizard auto-saves as you go

Your policies appear on every one of your Zinn product pages under the Policy tab, so Zinnectors can review them before purchasing.


If You Don't Set Custom Policies

If you choose not to set your own store policies, simply leave the fields empty and Zinn Hub's default platform policies will apply to your store automatically. By not setting custom policies, you agree to operate under Zinn Hub's standard terms and conditions, which protect both you and your customers. You can view our global policies at any time in our Terms of Service.


Custom Policy Guidelines

While we encourage you to customise your policies to suit your services, there are important guidelines to follow.

Your custom policies must NOT:

• Undermine the integrity of our marketplace


• Contradict or attempt to override Zinn Hub's core terms of service


• Remove essential customer protections


• Include unfair or deceptive terms

Your custom policies CAN include:

• Refund policies — Define your own refund terms, timeframes, and conditions specific to your services


• Revision policies — Specify how many revisions are included and how additional revisions are handled


• Delivery timeframes — Set expectations for turnaround times


• Communication expectations — Define your response times and preferred contact methods


• Data handling procedures — Explain how you handle any customer data you may receive during service delivery

Handling Customer Data

If your services involve receiving customer data (files, login credentials, personal information, etc.), your policies should clearly state what data you may need to collect, how you will store and protect that data, how long you will retain the data, how and when data will be deleted after service completion, and your confidentiality commitments. This builds trust with Zinnectors and demonstrates your professionalism.


Best Practices

• Be clear and concise — Write policies that are easy to understand


• Be fair — Balanced policies build customer confidence


• Be specific — Vague policies can lead to disputes


• Review regularly — Update your policies as your services evolve. You can edit them at any time by going back to My Store under the Wizards heading and updating Step 6

Questions?

If you are unsure about what to include in your policies or need guidance, contact our support team through the Help Centre at help.zinnhub.com. We are here to help you create policies that protect both you and your customers while maintaining the integrity of the Zinn Hub marketplace.