ORDERS & DELIVERIES

 

Order Lifecycle Overview
Every order follows these stages:



Purchase → Requirements → In Progress → Delivery → Acceptance → Complete

Stage 1: Purchase
What happens:

• Buyer adds Zinn to cart


• Buyer completes checkout


• Payment is processed


• Order is created

For Buyers: You'll receive order confirmation and be directed to submit requirements.
For Zinners: You'll receive notification of a new order.

Stage 2: Requirements Submission
What happens:

• Buyer answers the Zinner's requirement questions


• Buyer uploads any necessary files


• Buyer submits requirements

Important: The order doesn't officially "start" until requirements are submitted. The delivery countdown begins after submission.

If requirements aren't submitted:

• The buyer receives reminder notifications


• The Zinner waits to begin work


• After extended periods, the order may be subject to cancellation

Stage 3: In Progress
What happens:

• Zinner has received requirements


• Work begins


• Delivery countdown is active


• Both parties can communicate via order chat

For Buyers: Wait for delivery, check order chat for updates.
For Zinners: Complete the work, communicate progress as needed.

Stage 4: Delivery
What happens:

• Zinner completes the work


• Zinner submits final delivery with files


• Buyer receives notification

For Buyers: Review the delivered work carefully.
For Zinners: Ensure everything is included and quality is high.

Stage 5: Acceptance/Revision
Option A: Accept

• Buyer is satisfied


• Clicks "Accept Delivery"


• Order moves to completion

Option B: Request Revision

• Buyer needs changes


• Communicates via order chat


• Zinner makes adjustments and re-delivers

Stage 6: Completion
What happens:

• Order is marked complete


• Zinner's earnings are finalized


• Buyer can leave a review


• Transaction is finished

Auto-Completion
If a buyer doesn't respond to a delivery within the auto-complete window:

• The order automatically completes


• This protects Zinners from unresponsive buyers


• Buyers should review deliveries promptly to avoid this

Order Communication
Throughout the process, both parties can use Order Chat to:

• Ask questions


• Share updates


• Clarify details


• Resolve issues

All communication is logged for reference.