Handling Revisions

What Are Revisions?

A revision is when a buyer requests changes to your delivered work. This is different from:

• Adding new work not originally ordered


• Completely changing the project scope


• Starting over with a different direction

When to Expect Revisions
Revisions are normal when:

• The buyer has feedback on your interpretation


• Small tweaks are needed (colour, font, wording)


• Something was misunderstood

Setting Revision Expectations
In Your Listing
Be clear about revisions in your Zinn description:

• How many revisions are included


• What counts as a revision


• What's considered out of scope

Example:

"This package includes 2 rounds of revisions. Each revision round can include up to 5 small changes. Major changes or new directions may require an additional order."

Add-Ons for Extra Revisions
Offer additional revisions as an add-on for buyers who might need more flexibility.

Handling Revision Requests
When a buyer requests changes:

1. Review the Request
Read their feedback carefully. Understand exactly what they want changed.

2. Check Scope
Is this within the original order? Revisions should be adjustments to delivered work, not new requirements.

3. Clarify If Needed
If the request is unclear:

"Thanks for the feedback! Just to make sure I get this right, when you say [X], do you mean [Y] or [Z]?"

4. Complete the Revision
Make the requested changes with the same quality as your original delivery.

5. Re-Deliver
Submit the revised work through the delivery system.

Revision vs. New Work
It's a Revision If:

• Changing colors/fonts you chose


• Adjusting layout or positioning


• Minor text edits


• Tweaks to match their taste

It's NOT a Revision If:

• Completely new design direction


• Additional items not ordered


• Changes beyond original scope


• New requirements they didn't mention

When Scope Creep Happens
If a buyer asks for more than what was ordered:

Be polite but clear:

"Thanks for the additional ideas! Those are great suggestions. The changes you've described would actually be new work beyond the original order. I'd be happy to create an additional Zinn/order to cover [X]. Would that work for you?"

Staying Professional

• Don't take it personally — Revisions aren't criticism


• Stay positive — Thank them for feedback


• Be patient — Some clients need more guidance


• Set boundaries — Politely enforce scope limits


• Document everything — Keep communication in the order chat

Revision Best Practices
✅ Set clear revision policies upfront
✅ Confirm understanding before delivering
✅ Ask questions rather than assume
✅ Track revision rounds
✅ Be generous within reason — happy clients leave good reviews