Receiving and Managing Orders

Order Notification
When you receive an order:

1. Email notification — Check your inbox


2. Dashboard notification — Alert in your dashboard


3. On-site notification — Visible when logged in

Order Lifecycle
1. Order Placed
Buyer has completed payment. You'll be notified.

2. Awaiting Requirements
The buyer needs to submit their requirements. You cannot start work yet.

If they haven't submitted: They'll receive reminders. You can also send a friendly message.

3. Requirements Received
The buyer has submitted all necessary information. Your delivery countdown begins!

4. In Progress
You're working on the order. Keep the buyer updated if needed.

5. Delivered
You've submitted final delivery. Awaiting buyer response.

6. Completed
Buyer accepted. Order is finished. Payment will be released.

Viewing Order Details

1. Go to Orders in your dashboard


2. Click on an order to view details


3. You'll see:
   
   
   
   • Buyer information
   
   
   • What they ordered (including any add-ons)
   
   
   • Their submitted requirements
   
   
   • Order timeline
   
   
   • Order chat
   
   
   
   

Working With Requirements
When requirements come in:

1. Read everything carefully


2. Review any uploaded files


3. If anything is unclear, message the buyer immediately


4. Don't start if you need clarification

If Requirements Are Incomplete
Use the order chat:

"Hi! Thanks for your order. I noticed you mentioned [X] but I need a bit more information about [Y]. Could you please clarify?"

Communicating During Orders
Use the Order Chat for all order-related communication:

Good communication includes:

• Acknowledging receipt of requirements


• Providing progress updates


• Asking clarifying questions


• Notifying of any issues or delays


• Confirming details before proceeding

Example messages:

• "Got your requirements! Starting work now."


• "Quick question before I proceed: did you want [X] or [Y]?"


• "Progress update: I've completed the first draft. Working on refinements now."


• "Almost done! Should have the delivery to you tomorrow."

Delivery Timeline
Meeting Deadlines
The delivery date is calculated from when requirements are submitted. Always:

• Track your deadlines


• Prioritize orders by due date


• Account for revisions in your planning


• Communicate early if delays occur

If You Need More Time
If you genuinely cannot meet the deadline:

1. Message the buyer BEFORE the deadline


2. Explain the situation honestly


3. Propose a new timeline


4. Get their agreement to extend

Never just let a deadline pass without communication!

Order Statuses You'll See
Status - Meaning

Awaiting Requirements - Buyer hasn't submitted requirements

Processing / In Progress - Work can begin or is ongoing

Delivered - You've sent final delivery

Completed - Buyer accepted, order finished

Cancelled - Order was cancelled

Refunded - Payment was refunded