Receiving and Managing Orders

Managing Your Orders
When a buyer purchases your Zinn you will receive an email notification, a dashboard notification, and an on-site alert visible when you are logged in. Go to Service Orders in your Zinner Dashboard menu to view and manage all your orders.

The Order Lifecycle
Order Placed — The buyer has completed payment and you have been notified. The order is now in your Service Orders list.

Awaiting Requirements — The buyer needs to submit their requirement answers before you can begin. You cannot start work at this stage. If they have not submitted after a reasonable time, send a friendly message via the order chat to prompt them. The platform also sends them automatic reminders.

Requirements Received — The buyer has submitted all their information and your delivery countdown begins from this point. Read everything carefully, review any uploaded files, and if anything is unclear message the buyer immediately before starting work.

In Progress — You are working on the order. Keep the buyer updated if the project is taking time or if anything comes up that affects delivery.

Delivered — You have submitted the final delivery and are awaiting the buyer's response. They can accept, request a revision, or raise an issue.

Completed — The buyer has accepted the delivery and the order is finished. For card and PayPal orders payment will already have been in your account if you have connected your own, since the point of purchase. For crypto orders the payout is processed on the next Friday payout run.

Cancelled or Refunded — The order was cancelled or a refund was issued.

Viewing Order Details
Go to Service Orders in your dashboard and click any order to open it. You will see the buyer's information, what they ordered including any Zinn Extras selected, their submitted requirements, the order timeline, and the order chat.

Communicating During Orders
Use the order chat for all communication related to an active order. Good communication includes acknowledging receipt of requirements, providing progress updates, asking clarifying questions, and flagging any issues or delays before they become a problem.

Some useful messages to have in mind:

"Got your requirements — starting work now."

"Quick question before I proceed — did you want [X] or [Y]?"

"Progress update: I have completed the first draft and am working on refinements now."

"Almost done — you should have the delivery tomorrow."

If requirements are unclear, do not guess and start work anyway. Message the buyer straight away:

"Hi, thanks for your order. I noticed you mentioned [X] but I need a bit more detail about [Y] before I can get started — could you clarify?"

Meeting Your Deadline
The delivery date is calculated from when the buyer submits their requirements, not from when the order is placed. Track your deadlines carefully, prioritise orders by due date, and account for revision rounds in your planning.

If you genuinely cannot meet a deadline, message the buyer before it passes, explain the situation honestly, propose a new timeline, and get their agreement to extend. Never let a deadline pass without communication — this is one of the fastest ways to end up with a dispute or a negative review.

Need Help?
If you have any questions about managing your orders, visit the Help Centre, message the team on Telegram, or email [email protected].