How to Contact a Seller Before Purchasing

Why Contact a Seller First?
Good reasons to reach out before purchasing:

• Clarify exactly what's included


• Discuss custom requirements


• Check availability and timeline


• Ask about bulk orders or discounts


• Ensure they can meet specific needs

How to Message a Zinner
From a Zinn (Service) Page

1. Visit the Zinn you're interested in


2. Look for the Contact Seller or Message button


3. Click it to open the messaging window


4. Type your message and send

From a Zinner's Storefront

1. Visit the Zinner's store page


2. Click the Contact or Message button


3. Write your message and send

What to Include in Your Message
For the best response, include:

✅ What you need — Be specific about your project
✅ Your timeline — When do you need it completed?
✅ Questions — What do you want clarified?
✅ Special requirements — Any unique needs?

Example Message:

"Hi! I'm interested in your logo design service. I need a logo for my new bakery business. I'd like something modern and clean, and I need it within 2 weeks. Can you work with food-related businesses? Also, do you provide source files with the final delivery? Thanks!"

Where to Find Replies
When a Zinner responds, you'll:

• Receive an email notification


• See the message in your inbox on the site

To access your messages:

1. Log into your account


2. Click on Messages in your account menu


3. View and continue conversations

Tips for Good Communication

• Be clear and detailed — The more information, the better response you'll get


• Be polite — Professional communication gets professional responses


• Be patient — Zinners may be in different time zones


• Read the listing first — Many questions are answered in the Zinn description

After Getting Answers
Once your questions are answered:

• If satisfied, proceed to purchase the Zinn


• If not the right fit, thank them and continue searching


• Consider asking for a custom offer if your needs are unique