How to Contact a Seller Before Purchasing

Why Contact a Seller First?
Good reasons to reach out before purchasing:

• Clarify exactly what's included


• Discuss custom requirements


• Check availability and timeline


• Ask about bulk orders or discounts


• Ensure they can meet specific needs

How to Message a Zinner
From a Zinn (Service) Page

1. Visit the Zinn you're interested in


2. Look for the Pre-Sales Message button


3. Click it to open the messaging window


4. Type your message and send

From a Zinner's Storefront

1. Visit the Zinner's store page


2. Click the Pre-Sales message button


3. Write your message and send

What to Include in Your Message
For the best response, include:

✅ What you need — Be specific about your project
✅ Your timeline — When do you need it completed?
✅ Questions — What do you want clarified?
✅ Special requirements — Any unique needs?

Example Message:

"Hi! I'm interested in your logo design service. I need a logo for my new bakery business. I'd like something modern and clean, and I need it within 2 weeks. Can you work with food-related businesses? Also, do you provide source files with the final delivery? Thanks!"

Where to Find Replies
When a Zinner responds, you'll:

• Receive an email notification


• See the message in your inbox on the site

To access your messages:

1. Log into your account


2. Click on Pre-Sales Messages in your account menu


3. View and continue conversations

Tips for Good Communication

• Be clear and detailed — The more information, the better response you'll get


• Be polite — Professional communication gets professional responses


• Be patient — Zinners may be in different time zones


• Read the listing first — Many questions are answered in the Zinn description

After Getting Answers
Once your questions are answered:

• If satisfied, proceed to purchase the Zinn


• If not the right fit, thank them and continue searching


• Consider asking for a custom offer if your needs are unique