Buyer Protection and Refunds

Your Protection as a Buyer

Secure Payments

All payments are processed through secure, trusted payment providers. Your financial information is protected.

Order System
Our order system tracks everything — requirements, messages, deliveries — creating a clear record of the transaction.

Review System
Ratings and reviews help you choose reliable Zinners with proven track records.

Support Access
If issues arise, our support team is here to help mediate and resolve disputes.

When Can I Request a Refund?
Refund eligibility depends on the situation:

Likely Eligible

• ✅ Order not delivered by deadline (without communication/extension)


• ✅ Delivery completely missing what was promised


• ✅ Zinner unresponsive and work not started


• ✅ Duplicate charge or payment error

Requires Review

• ⚠️ Quality disputes


• ⚠️ Partial deliveries


• ⚠️ Disagreements about scope

Generally Not Eligible

• ❌ Change of mind after delivery acceptance


• ❌ Issues not raised during the order


• ❌ Requests outside original order scope


• ❌ Personal preference differences (subjective quality)

How to Request a Refund
Step 1: Contact Your Zinner First
Many issues can be resolved directly:

1. Use the order chat to explain the problem


2. Give them a chance to fix it or offer a solution


3. Document the conversation

Step 2: Contact Support
If you can't resolve it directly:

1. Submit a support ticket


2. Include your order number


3. Explain the situation in detail


4. Attach any relevant screenshots


5. Explain what resolution you're seeking

Step 3: Support Review
Our team will:

1. Review the order details


2. Examine messages and deliveries


3. Consider both parties' perspectives


4. Make a fair decision

Refund Processing
If a refund is approved:

• Refunds go back to your original payment method


• Processing time varies by payment provider (typically 5-10 business days)


• You'll receive confirmation when processed

Avoiding Issues
Before Ordering

• Read the Zinn description carefully


• Check reviews and ratings


• Message the Zinner with questions


• Be clear about your needs

During the Order

• Submit detailed requirements


• Communicate clearly and promptly


• Raise concerns early


• Be responsive to messages

At Delivery

• Review carefully before accepting


• Request revisions if needed (within scope)


• Don't accept if unsatisfied

Cryptocurrency Payments Note
For cryptocurrency payments, refund processes differ. Refunds are only provided in the Zinner did not deliver the work or the work is not what you requested or as advertised. Please review our Terms of Service or contact support for specific information.