Dispute Resolution

Step 1: Direct Communication
Most issues can be resolved between buyer and seller.

For Buyers

1. Clearly explain the issue to your Zinner


2. Reference your original requirements


3. Give specific feedback


4. Allow time for resolution

For Zinners

1. Listen to the buyer's concerns


2. Review the original order


3. Offer reasonable solutions


4. Stay professional

Step 2: Good Faith Effort
Before escalating:

• Re-read the Zinn description and requirements


• Review all order communications


• Consider the other party's perspective


• Attempt compromise

Step 3: Contact Support
If direct resolution fails:

1. Submit a support ticket


2. Include:
   
   
   
   • Order number
   
   
   • Clear description of the issue
   
   
   • What resolution you're seeking
   
   
   • Evidence (screenshots, etc.)
   
   
   • Steps already taken to resolve
   
   
   
   

What Support Reviews
We consider:

• Original listing description


• Submitted requirements


• Work delivered


• Communication between parties


• Platform policies


• Reasonableness of requests

Possible Outcomes
Depending on the situation:

• Full refund — If service wasn't delivered or clearly not as described


• Partial refund — If partial value was delivered


• No refund — If service was delivered as described


• Order completion — If buyer is unreasonably withholding acceptance


• Mutual agreement — Both parties agree to a resolution

Timeline

• We aim to respond within 24-48 hours


• Complex cases may take longer to investigate


• Both parties will be heard


• Final decision will be communicated

Preventing Disputes
Buyers

• Read listings carefully


• Ask questions before ordering


• Submit detailed requirements


• Communicate during the order


• Request revisions before disputing

Zinners

• Write clear descriptions


• Set proper expectations


• Communicate proactively


• Deliver quality work


• Handle revisions professionally

Appeals
If you disagree with a decision:

• You may request a review


• Provide additional evidence


• Explain why you disagree


• Final decisions may not be overturned without new information