Delivery Times and Deadlines

How Delivery Times Are Set
Each Zinn has a delivery time set by the Zinner — the number of days they need to complete the order.

Example: A Zinn with "3-day delivery" means the Zinner commits to delivering within 3 days.

When the Countdown Starts
Important: The delivery countdown does NOT start at purchase. It starts when:

✅ Payment is complete
✅ AND the buyer has submitted requirements

If a buyer takes 2 days to submit requirements on a 3-day delivery Zinn, the Zinner has 3 days from requirement submission — not from purchase.

Calculating the Deadline
Formula:
Deadline = Requirements Submitted Date + Delivery Days

Example:

• Zinn delivery time: 5 days


• Order placed: Monday


• Requirements submitted: Wednesday


• Deadline: The following Monday (5 days from Wednesday)

Add-On Delivery Extensions
Some add-ons extend delivery time:

• "Extra revisions (+1 day)"


• "Additional features (+2 days)"

These are added to the base delivery time.

Some add-ons reduce delivery time:

• "Express 24-hour delivery (-2 days)"

Meeting Deadlines (For Zinners)
Why Deadlines Matter

• Late deliveries hurt your reputation


• Buyers may request cancellation


• Your ratings can be affected


• It impacts buyer trust

Tips for Meeting Deadlines

• Set realistic delivery times


• Account for revisions


• Track all your orders


• Communicate early if issues arise


• Don't over-commit

If You Can't Meet a Deadline

1. Message the buyer BEFORE the deadline


2. Explain the situation honestly


3. Propose a new timeline


4. Get their agreement

Example:

"Hi! I wanted to give you an update on your order. I've made great progress but need an extra day to ensure quality. Would you be okay extending the deadline to [date]? I want to make sure you get the best result."

Deadline Extensions
Buyer-Approved Extensions
If both parties agree, the deadline can be extended through communication.

System Extensions
Some situations may allow system-level extensions (e.g., buyer requested changes that require more time).

Late Deliveries
If a Zinner delivers late:

• Buyers may be entitled to cancellation


• It affects the Zinner's performance metrics


• Reviews may mention the delay


• Repeated lateness can impact account standing

For Buyers: What If Delivery Is Late?

1. Check order chat for any messages


2. Send a polite inquiry to the Zinner


3. Wait a reasonable time for response


4. If no response and significantly late, contact support