Cancellations and Refunds

Order Cancellation Scenarios
Before Requirements Submitted
If you (buyer) haven't submitted requirements:

• Cancellation may be straightforward


• Contact the Zinner or support


• Full refund is typically possible

After Requirements, Before Delivery
Once work has begun:

• Cancellation is more complex


• Partial work may have been done


• Resolution depends on circumstances


• Contact support for assistance

After Delivery
After the Zinner delivers:

• Focus should be on revisions first


• Refunds are harder to justify


• Contact support for disputes

Requesting Cancellation (Buyers)

1. First, communicate with your Zinner


2. Explain why you want to cancel


3. Try to reach mutual agreement


4. If unable to resolve, contact support

Valid reasons for cancellation:

• Order not delivered by deadline (with no communication)


• Zinner unresponsive


• Service clearly not as described


• Mutual agreement to cancel

Generally not valid:

• Changed your mind


• Found cheaper alternative


• Project no longer needed (after work done)


• Subjective quality preferences

Handling Cancellation Requests (Zinners)
If a buyer requests cancellation:

1. Understand their reason


2. Try to resolve the issue


3. Consider if cancellation is fair


4. If you agree, the order can be cancelled


5. If you disagree, explain why and/or involve support

Mutual Cancellation
The easiest cancellation is when both parties agree. This typically results in:

• Full refund to buyer


• No negative impact on Zinner


• Clean resolution for everyone

Disputed Cancellations
When parties disagree:

1. Either party can escalate to support


2. Support reviews the situation


3. Decision is made based on evidence


4. Order details, messages, and deliveries are considered

Refund Processing
When a refund is approved:

• Funds return to original payment method


• Processing time varies (typically 5-10 business days)


• You'll receive confirmation

Note on Cryptocurrency:
Crypto payment are covered by full platform protection, just like any other payment method. And any refunds are made instantly to your zinn wallet.

Impact on Zinners
Cancellations can affect:

• Completion rate


• Account standing (if excessive)


• Reviews (sometimes buyers can still review)

Zinners should:

• Communicate proactively


• Deliver on time


• Handle issues professionally


• Avoid cancellation-worthy situations

Preventing Cancellations
For Buyers

• Read listings carefully


• Message sellers before ordering


• Submit clear requirements


• Communicate during the order


• Use revisions before requesting cancellation

For Zinners

• Set accurate descriptions


• Set realistic delivery times


• Communicate progress


• Deliver quality work


• Handle revision requests well